Service Provider FAQs
Where can I find more information about the new 2025 rates?
We have created a set of FAQs for the new 2025 rates which can be found by clicking here.
Why is the Service Contract Act (SCA) part of the GHC?
The McNamara-O’Hara Service Contract Act (SCA) is a long-standing (1965) employment law enforced by the Department of Labor. Under the SCA, the U.S. government requires contractors to comply with the SCA in contracts exceeding $2,500. As a services contract, the SCA applies to the GHC; USTRANSCOM has made the application of SCA regulations a contractual requirement of the GHC from the onset. The SCA applies to service providers who perform moves under the GHC according to Federal Acquisitions Requirements (FAR) clauses 52.222.41 [Service Contract Labor Standards] and 52.222-43 [Fair Labor Standards Act and Service Contract Labor Standards -- Price Adjustment Multiple Year and Option Contracts]. The SCA’s intent and requirements ensure fair compensation for employees who provide critical services to our service members and their families.
Although HomeSafe cannot offer legal advice, we have created an SCA Resources Guide, which can be accessed on our SCA page.
How will HomeSafe award work to Service Providers?
HomeSafe awards work based on a Service Provider’s Carrier Quality Index (CQI) score. The CQI score is comprised of 60% Customer Satisfaction Survey results, 25% Timeliness, and 15% Claims. All service providers who are onboarded to do moves under HomeSafe will start with a perfect CQI score. Similar scores will present similar assignments to ensure allocations for all service providers.
How does hauling compensation work with Servicing Agents and Van line affiliation?
HomeSafe will compensate the hauling authority assigned each shipment. All payments between a van line and their agents are determined at the van-line level.
Will agents be paid net 30 days?
Yes, payment terms are net 30 days from the time the required documentation is provided. When the service is completed and flagged as complete by an agent within HomeSafe Connect, the 30-day payment period begins.
Will all HomeSafe Service Providers be paid at the same rates?
Yes, for like mileage, tonnage, locations, and time of year.
Will there be short-fuse shipments at higher rates in this program?
No, rates are determined by mileage, tonnage, locations, and time of year.
How will fuel rate adjustments be calculated?
Fuel rate adjustments will be calculated using the GHC Fuel Adjustment Formula: (Adjustment Per Mile * Mileage) *delta from $2.50 baseline. The weight of a shipment will determine the Cost Per Mile (CPM) factor to be utilized. These factors in weight brackets are shown below.
Min LB | Max LB | CPM |
0 | 5,000 | $0.0004170 |
5,001 | 10,000 | $0.0006255 |
10,001 | 24,000 | $0.0008340 |
24,001 | 1,000,000 | $0.001390 |
Example for 15K lbs going 2,000 miles when fuel is 3.60/gallon |
Current Diesel Cost: $3.60 |
($3.60 - $2.50) x 100 = $110.00 |
Shipment weight is 15000 lbs so CPM is 0.000834 |
(0.000834 x 2000) x $110.00 = $183.48 |
