Helpful Moving Tips and Guides

Tips for a successful move

The way the military moves is changing. Here at HomeSafe Alliance, we want to make the process as smooth as possible. Below, you can read or download our fact sheet with tips to guide you through your move with HomeSafe.

Read or download our tips here

Understanding your move process

HomeSafe has modernized the military move process to deliver outstanding service throughout every stage of your relocation.

Customer Expectations

The new military move program managed by HomeSafe modernizes and digitizes the relocation process. It is important to know the new tools that work to make your move smoother.

Learn what you can expect during a HomeSafe move.

Pre-Move Survey

Before your belongings are packed and moved to your new home, you will complete a pre-move survey to help us plan your move efficiently. HomeSafe's virtual survey is your most convenient and time-saving option. 

Read about options for your pre-move survey.

Seven-Day Scheduling Pickup Window

In the military move process, there is a seven-calendar-day window during which your moving company is required to pick up, or load, your shipment from your residence for transportation. 

Learn about your seven-day pickup window.

Customer Origin Responsibilities

Make sure you are prepared for your moving team's arrival. Your responsibilities include disconnecting appliances, removing items from attics or crawl spaces, and clearly separating items in a "do not take" area.

Read what you need to do before your pickup.

Customer Destination Responsibilities

Stay prepared before, during, and after the delivery of your household goods. At your destination, you are entitled to a full unpacking service, one-time placement of furniture, and debris removal on the day of delivery. 

Read about what you need to do during delivery.

DoD Customer Satisfaction Survey

HomeSafe highly encourages you to fill out the DoD Customer Satisfaction Survey. We want to hear your feedback about your HomeSafe move. 

Learn more about the DoD's Customer Satisfaction Survey.

Entitlements Do's and Don't's

The DoD has many rules and regulations for the household goods moving process. The resources below will help you stay in the know. 

Unauthorized Items

From cleaning fluids to paints to fireworks, dozens of items are prohibited in your household goods shipment because they are hazardous or carry a high risk. 

See what household goods you cannot move.

Privately Owned Firearms

Strict regulations control the transport of firearms. Make sure to review and understand them before your move.

Review the rules for firearms.

High-Value Items

You may include high-value items in your shipment, but you should keep currency, coins, jewelry, and important documents with you during your move. 

See how to handle your high-value items.

HomeSafe Customer Claims Guide

HomeSafe's claim filing process through HomeSafe Connect is easy and streamlined. Our claims team will help you achieve quick and equitable resolution.

Read or download our Claims Guide here

Military Claims Office

If you wish to transfer your claim to the Military Claims Office (MCO), you can find the contact information below. 

Learn about your MCO here

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