Permanent change of station can be a stressful time for military and government families. Whether it’s your first move or one of many in a long career, HomeSafe Alliance promises to make the process as effortless and reassuring as possible.
We’ve developed a cutting-edge application to help make your relocation as smooth as possible.
You can message your personal customer service specialist directly any time, day or night.
Electronic records of your household goods are easily accessible, including claims and accompanying forms and documents.
Our cloud-based move management system has embedded security to protect your privacy and personal data.
HomeSafe Alliance has you covered every step of the way. After receiving a new assignment notification, our move management process begins:
Your personal customer service specialist works with you to assess the weight of your household goods via an onsite meeting or remotely with a smartphone.
Movers use HomeSafe Connect to inventory, pack, and track your belongings for safe, efficient transport.
Reliable haulers move your shipment quickly to make delivery on time.
When necessary, your goods are carefully secured in a government-approved warehouse.
When your household goods arrive, they are unpacked and placed at your direction.
At every step, your personal customer service specialist remains available to answer questions, help with claims, and respond to your concerns.
Stay up to date with the status of your household goods:
Seven Day Scheduling Window for Pickup
Customer Destination Responsibilities
Customer Origin Responsibilities
Mold and Your Personal Property
Personally Procured Moves Content
