Servicing your military relocations

Improving the relocation experience

Permanent change of station can be a stressful time for military and government families. Whether it’s your first move or one of many in a long career, HomeSafe Alliance promises to make the process as effortless and reassuring as possible.

HomeSafe Connect: all-in-one access to your move

We’ve developed a cutting-edge application to help make your relocation as smooth as possible.

High Quality Service

HomeSafe Alliance holds ourselves and our partners to the highest standards. Learn how we vet, grade, and train our service providers to ensure exceptional service during your move. 

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Digital Inventory

An electronic inventory gives you an accurate, organized snapshot of your belongings. Read about how the inventory helps you verify all your items are accounted for.   

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Secure Environment

Our cloud-based move management system has embedded security to protect your data. See how you will use Okta’s identity management solutions when you access our HomeSafe Connect platform. 

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Simplifying your relocation from start to finish

HomeSafe Alliance has you covered every step of the way. After receiving a new assignment notification, our move management process begins:

Pre-Move Survey

Your personal customer service specialist works with you to assess the weight of your household goods via an onsite meeting or remotely with a smartphone. Click here for more information.

Packing

Movers use HomeSafe Connect to inventory, pack, and track your belongings for safe, efficient transport.

Transportation

Reliable haulers move your shipment quickly to make delivery on time.

Storage

When necessary, your goods are carefully secured in a HomeSafe approved warehouse facility.

Unpacking

When your household goods arrive, they are unpacked and placed at your direction.

Customer care

At every step, your personal customer service specialist remains available to answer questions, help with claims, and respond to your concerns.

Communication you can count on

Stay up to date with the status of your household goods:

  • You receive notification (call, text, or email) 24 hours prior to household goods pickup and delivery.
  • The HomeSafe Connect color-coded dashboard displays where you are in the move process.
  • Smartphone geofencing offers real-time visibility of the moving truck within 10 miles of your home.
  • A dedicated customer service specialist responds to your questions or concerns throughout the entire move.
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