Service Provider Hub

Note to our partners

By now, you have heard the news that U.S. Transportation Command (TRANSCOM) has decided to terminate the Global Household Goods Contract. HomeSafe disagrees with TRANSCOM’s justification for terminating the program, and we are disappointed that this decision came without warning.

We are committed to serving all military shipments that were in progress as of June 19. We will continue to meet commitments on compensation as outlined in the Master Service Agreement for our Service Providers who have performed so well for our military members. To ensure proper payment, please submit all appropriate documentation in HomeSafe Connect.

For shipments currently in Storage in Transit, we are waiting to hear back from the Department of Defense about how to move forward. We will share details with affected service providers as soon as we receive a decision from DoD.

We are so grateful for the commitment you showed in joining HomeSafe’s network and delivering exceptional service to our nation’s military members. While we are disappointed that our partnership with you is ending, we wish your business continued success.

Sincerely,
R. W. Nicholson
Chief Executive Officer
HomeSafe Alliance

For general frequently asked questions, click here.

For information on the Service Contract Act, click here.

For our Terms and Conditions, click here.