What customers are saying

Customer Reviews
HomeSafe Alliance strongly values the feedback we receive as we transform, modernize, and digitize the military move experience. Below are reviews service members or Department of Defense civilians have provided through the DoD’s Customer Satisfaction Survey about their moves with HomeSafe Alliance and our partners.
Five Stars
"The transportation provider was excellent. One of the best moves we have had in 24 years. Five stars." - 3/24/25, Army Soldier

So Kind and Professional
"I was appreciative of the communication the whole way through. I was contacted before the pickup and drop off. The window provided was accurate and the entire team was so kind and professional." - 4/18/25, Navy Soldier

Felt Valued as a Customer
"The pickup service provided was outstanding (compared to my last move)!! The company chosen actually treated me like a paying customer instead of just a job. My things were handled with care, and they included me for issues or questions concerning my belongings. I was really impressed, and I felt valued as a customer." - 4/24/25, Navy Sailor
